Background: Incorporating digital technology throughout a whole business or organisation may have far-reaching effects on efficiency and the quality of service provided to customers. This might involve implementing new digital tools & platforms, adjusting corporate operations & procedures, & creating new digital goods & services. Method: The research used a survey research design, & data was collected from 125 respondents working in organizations that have undergone a digital transformation (DT) process. Conclusion: The study's conclusions demonstrate that change management