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ISSN 2063-5346
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A SCIENTIFIC PAPER TITLED: THE IMPACT OF INCENTIVES ON THE QUALITY OF HEALTHCARE SERVICES IN GOVERNMENT HOSPITALS IN RIYADH CITY FROM THE PERSPECTIVE OF HEALTHCARE PROFESSIONALS

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Hanan Shahatha Alanazi, Samy Musfir Shabeeb Alqahtani, Haifa Mohammed Al-Shahri, Reem Dakheel Albalawi, Noor Saleh Salem Alshammeri, Majed Abdullah A Alnezyan, Yasmin Abdullah H Alnezyan, Yasmin Abdullah H Alnezyan, Modhi Saleh Salem Alshammari, Sulttan Madhi S Alotibi, Oqab Quwayshi Dukhi Alotaibi, Khalid Mansour Althobaiti, Ahood Derdah Mater Alshammry, Waleed Lbad Rahbi Alanazi, Dahab Alhaddadi, Sahal Yahay Sahal Sahal, Yazeed Ail Alhamwan, Turki Abdulmuhsen A Alhamwan, Aljoharah Ali Alhamwan, Tariq Ghalib Alharbi
» doi: 10.53555/ecb/2023.12.4.324

Abstract

The study aimed to investigate the impact of incentives on the quality of healthcare services from the perspective of healthcare professionals in government hospitals in Riyadh city. The study utilized a descriptive-analytical approach to achieve its objectives. The study sample consisted of 224 healthcare professionals in government healthcare institutions in Riyadh city, and a questionnaire was used as a data collection tool. In light of this, the study found several key results, most notably the presence of a positive correlation relationship with a coefficient of 0.798 and statistical significance at the 0.01 level of significance, between the overall degree of incentives and the quality of healthcare services in government hospitals in Riyadh city. Based on the results, the study recommends the following: Enhancing the financial system and incentives for healthcare professionals in government hospitals, either through increasing bonuses or improving salaries, to enhance productivity and performance. Hospital management should continue to provide a supportive and encouraging work environment, and acknowledge and appreciate the efforts of employees. There is a necessity to improve the quality of healthcare services by focusing on areas that still require development, such as enhancing healthcare processes and advancing medical technology.

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