Now-a-days, the world is focusing on digital transformation in all sectors especially in service sector. Through the digital transformation is forcing all the sectors to rethink what their customers value and how to meet their needs and wants. In the financial sector, customers are the King and they introduce various technologies for saving the time, energy and cost of their customers. As of now, so many banks took digital/green banking initiatives in order to protect our environment from global warming. For this initiative they introduced using Online banking instead of branch banking, paying bills online instead of mailing them, open up CDs and money market accounts at online banks etc.