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ISSN 2063-5346
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A STUDY ON WAREHOUSE OPERATIONS IN SWIGGY AND ZEPTO INSTAMART WITH SPECIAL REFERENCE TO CHENNAI.

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AJESH KUMAR M.N, 2DR. A. POOMAGAL
» doi: 10.31838/ecb/2023.12.s1-B.414

Abstract

Warehouse management is one imperative function in Logistics operation. Warehouse deals with ensuring adequate stock in hand with embracing the production schedule to be smoothly conducted. Secondly, it supports the fulfillment of orders and meeting the demands through supply which will be ensured with effective warehouse management. In the current speedy era, there are plenty of marts taken incarnations in the market which are functioning with warehousing operations. The top most marts such as D-mart have conquered the markets and customers with price aspects and endless supplies at any time. Delving deeper into understanding the performances of the online marts, there are many upcoming players in online marts like big basket, and many others who are capturing the needs of the customers hence there is a need to examine their performance of warehousing and how it is helping in achieving the organizational goals. Thus, the researchers attempted to study various previous research on warehousing operations and performances. It was observed that there are no studies in examining the warehousing operations pertaining to the upcoming players. Hence, this study is aimed to examine the warehouse operations in Swiggy Instamart and Zepto Mart. This researcher has examined the perception of operations like packing, putaway, damaging, and racking of goods. This study also aims to study how goods are checked and packed for delivery to the customers. Comparing those responses and analyzing the data is the key motive of this research. Sample Units used in the study are Swiggy Instamart and Zepto Instamart. Samples are the people who work in the warehouse. The Data were collected from both Swiggy and Zepto Instamart using in-depth interviews.

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