This study aimed to assess the effectiveness of smart-government initiatives on enhancing public sector performance in the UAE public sector organizations. The study collected data from 353 participants, including 191 learners and 162 instructors, using a quantitative research design. The study developed a comprehensive evaluation model that considers technology, information, user characteristics, and context. The study findings suggest that successful adoption and impact of smart-government initiatives depend on various factors such as trust, environmental factors, and public sector organization readiness. The study also recommends that different stakeholders’ opinions should be taken into account while building a robust platform for smart-government initiatives’ adoption and evaluation to improve service delivery. The study concludes that public sector organizations must consider these multiple factors models while evaluating the adoption and impact of smart-government initiatives. The study has contributed to knowledge (theory) in the information systems and smart-government initiatives fields by proposing and validating models for successful evaluating adoption and its impacts of smart-government initiatives in UAE. The study provides a comprehensive evaluation model for smart-government initiatives that considers all four themes of such initiatives, including technology, information, user characteristics, and context. The study findings suggest that public sector organizations should pay attention to trust, environmental factors, and public sector organization readiness while evaluating the adoption and impact of smart-government initiatives. Moreover, the study recommends that different stakeholders’ opinions should be taken into account while building a robust platform for smart-government initiatives’ adoption and evaluation to improve service delivery. In conclusion, this study’s findings provide valuable insights into the evaluation of smart-government initiatives and offer recommendations to public sector organizations in UAE to improve the adoption and impact of such initiatives. The study paves the way for future research on different domains, including other countries, other educational institutions, and other stakeholders. The study recommends further research into the integration of games in course components and the influence of moderating variables on smart-government initiatives.