Through their attention to administrative details, these healthcare professionals provide efficient and practical office management support by looking after the points of contact within different healthcare units. The research entails examining these professionals' roles, challenges, and contributions to healthcare administration to be effective and successful. Through applying qualitative research methods based on a literature review, interviews with health professionals, and observations of processes related to medical secretary workflow within healthcare facilities, helpful information regarding the competencies required of the technicians is gathered. Articles written on the functions of a medical secretary technician contain relevant information where good communication, organization, and technology skills are highlighted as the requirements. This gap in the literature is yet to be addressed; the more specific focus is on the contributions and challenges professionals face. The present study will focus on the issue of the changing technological scenario and medical delivery models by examining and understanding the new responsibilities of medical secretarial technicians. The findings from the study will widen the area of medical secretarial technician roles beyond traditional offices in health care. Besides, their primary responsibility in this area is to ensure the efficiency of running facilities, which often entails coping with factors such as workload manageability, technological proficiency, and interpersonal communication barriers. Suggestions for improving medical secretarial technicians in the healthcare administration domain imply offering capacity-building and professional development events, forming workload work methods, and providing a supportive workplace.