A digital wallet holds a user's financial details and website passwords safely (Jose, 2019). Digital wallets can be used with mobile payment systems to make smartphone purchases (Jose, 2019). Digital wallet allows you to pay your bill electronically, online and offline. For example, if you went to the store, bought some products, and then paid your bill, you can do so (Balan & Ramasubbu, 2009). Every business and organization needs happy customers (Oliver, 1980). Old customers are easier to get than new ones (Oliver, 1980). Customer pleasure also benefits service firms by maximizing profits (Oliver, 1980). Business is becoming more competitive and tough. Covid-19 has caused a global pandemic. Most businesses struggled. This epidemic also affects the digital wallet business, but positively with new problems. Covid-19 epidemic has boosted the demand and need for digital wallets. In Wuhan, China, bats carry coronavirus. WHO said China reported its first case on December 8, 2019. On 30 January, the Coronavirus epidemic was declared a PHEIC. Due of rapid global spread, it was declared a pandemic on March 11. It's currently called COVID-19 (Piryani, Piryani, Piryani, Dangal, & Shah, 2020).