The purpose of this study is to assess the effectiveness of smart-government initiatives and recommendations for public sector organizations in the Emirates. This study utilized a quantitative research design and collected data from 353 participants, including 191 learners and 162 instructors. The findings reveal that the successful adoption and impact of smart-government initiatives depend on various factors such as trust, environmental factors, and organizational readiness of the public sector. Moreover, the study recommends further research on the integration of games in course components and the influence of moderating variables on smart-government initiatives. The practical implications of these findings are significant for public sector organizations in UAE and other countries as they can use the study’s evaluation model to assess their smart-government initiatives and improve their service delivery. The study also suggests that public sector organizations should take into account the opinions of different stakeholders while building a robust platform for the adoption and evaluation of smart-government initiatives to improve service delivery. Lastly, the study highlights the importance of considering multiple factor models while evaluating the adoption and impact of smart-government initiatives