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ISSN 2063-5346
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EXAMINING THE GRATIFICATION OF PATIENT-CENTERED CARE IN A HOSPITAL SETTING

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MEGALAA DEVI.S1, MR. NIRMAL RAJ R.J.T
» doi: 10.31838/ecb/2023.12.s1-B.401

Abstract

Patient-centered care focuses on the unique health needs of patients and individuals. The goal of patient-centered medicine is to enable patients to actively participate in their care. It includes the integration of personal values, beliefs, and preferences related to overall health and the implementation of healthcare-related activities. This type of care focuses on the physical, mental, and emotional well-being of the patient and emphasizes the importance of patient autonomy and participation in their own healthcare decisions. Patient-centered care seeks to foster a collaborative relationship between the patient and their healthcare team to ensure the best possible outcome. This study examines a hospital's overall patient satisfaction across various dimensions, including housekeeping, pharmacy, diagnostic services, and multiple departments such as cardiology, neurology, gynecology, and pediatrics. The study uses a quantitative data collection method of distributing questionnaires to individuals and collecting survey respondents from the general public. The total number of samples is 159. The results of this study help us understand the strengths and weaknesses of patient-centered care in hospitals. This will allow us to improve healthcare facilities and provide quality care to our patients.

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