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ISSN 2063-5346
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EXPLORING PATIENT SATISFACTION IN HOME HEALTHCARE: A SYSTEMATIC REVIEW

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Zaki Abdulaziz Almaramhi, Samaher Saad Abdullah Almouled, Randa Mohammed Almoled, Kawther Saleem Alhafi, Ashwag Lafi Ali Albeladi
» doi: 10.53555/ecb/2023.12.4.302

Abstract

This study examines the factors that influence patient satisfaction in home healthcare, with a focus on communication, care coordination, patient involvement, and staff competence. A survey was conducted among 100 patients who received home healthcare services from a single provider in a large urban area. The results show that patients who reported higher levels of satisfaction with their care were more likely to have experienced effective communication, care coordination, and patient involvement, and to have perceived their healthcare providers as knowledgeable and skilled. The findings suggest that home healthcare providers can improve patient satisfaction by prioritizing patient-centered care, including effective communication, care coordination, patient involvement, and staff competence. The study's findings have implications for home healthcare providers, policymakers, and researchers seeking to improve patient outcomes and satisfaction in home healthcare settings.

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