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ISSN 2063-5346
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EXPLORING THE VALUE OF TELECONSULTATION POST-COVID-19

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BHAVNA.S1 , MR. R.J.T.NIRMAL RAJ
» doi: 10.31838/ecb/2023.12.s1-B.400

Abstract

The COVID-19 outbreak accelerated the digital transformation of numerous services, including healthcare. As a result, increasing number of online platforms has been created to meet the needs of patients. Teleconsultation has proved helpful in ensuring accessibility to medical care during the pandemic, but it is questionable if it will be an effective healthcare service even after the pandemic. The main goal of this study is to assess how far the patients are willing to make teleconsultation in the post-pandemic period by examining the perceptions of the patients. The study uses quantitative method of data collection by circulating a structured questionnaire to the patients using the convenience sampling method. A total of 170 samples have been collected. The findings from this research will help us gain a greater appreciation for the potential positive and negative aspects of teleconsultation as a healthcare service following COVID-19, which can guide the development and betterment of telemedicine programs for the benefit of both patients and medical professionals.

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