This article aims to understand how ICTs were used during the pandemic at the University, describing the learning experiences of teachers and their students. For the development of the research, it was carried out under a qualitative-quantitative approach, with test techniques based on criteria and snowball, involving twelve teachers and four students from the University of Guayaquil. The methodology was carried out in three parts: first with the quantitative approach under a descriptive cross-sectional design, the qualitative approach with a phenomenological - hermeneutical method and the conclusions where the results are integrated. Quantitatively, 82% were obtained where the teachers indicated that the change to online classes was not easy, 76% of the teachers indicated that they were trained in the use of technologies and 80% indicated that they theoretically use the PACIE methodology.