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ISSN 2063-5346
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IMPACT OF TELEMEDICINE INTEGRATION ON PATIENT CARE AND HOSPITAL WORKFLOW: A COMPREHENSIVE ANALYSIS IN MEDICAL SETTINGS

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Yasser Q.Mohammed Majrabi, Fahad Muidh Zahrani, Turki Hussain Ibrahim Bedaiwi, Dr. Samiyah Ahmad Aysh Alhuzali, Amal Abdullah alsoqaty, FAYEZ SAFAR RAJALAH ALOTAIBI, Agab Faez Algahtani, Khalid Ghali Alhowaish
» doi: 10.53555/ecb/2022.11.5.077

Abstract

Objective: This study aims to holistically appraise the effect of telemedicine integration on patient care and hospital workflow in medical settings, looking into accessibility, quality of care, patient satisfaction, and workflow efficiency. Methods: A mixed research design was used which comprised a mix of quantitative methods involving analysis of clinical outcomes and operational metrics as well as qualitative methods that assessed the stakeholder perspectives. Data was gathered through structured reviews, clinical evaluations, interviews, and focus groups that include healthcare providers, hospital administrators, and patients who are affected by telemedicine services. Integration strategies of telemedicine, including needs assessment, technology selection, process redesign, staff training, patient education, and quality assurance, were evaluated to understand their influence on the delivery process. Results: The integration of telemedicine into healthcare was noted to have improved accessibility of healthcare services, as indicated by reduced wait times for appointments and availability of telemedicine consultations. The quality of care was improved as evidenced by reduced hospital readmission rates, enhanced clinical outcomes, better medication adherence, and improved patient satisfaction. The hospital workflow was optimized resulting in shorter hospital stays, increased patient consultation, and reduced paperwork. While on the other hand, technical issues, legal limitations, and patient acceptance were mentioned as major challenges. Conclusion: The adoption of telemedicine into the clinical environment of hospitals gives new perspectives on how care for patients and operational efficiency can be enhanced. Despite the difficulties, strategies like staff training, infrastructure improvement, and continuous evaluation can be applied to overcome barriers and get telemedicine integration done successfully. The scalability and adaptability of telemedicine strategies are crucial issues to be explored in future research to achieve higher healthcare service delivery and outcomes.

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