The public employee's team is the most important asset of an organization, a public sector agency, this is reflected in several aspects such as the cost of human resources can be considered an investment, The benefits generated by human resources in an organization are substantial. The public employee's team in an organization is both the goal and the driving force for the organization’s activities. The staff is the basic element constituting the organization and is the condition for the organization’s existence and development. Therefore, an organization is assessed as strong or weak, development or lag depends largely on the quality of its staff. VNPT Hanoi has always been a pioneer in the application of science and technology in the fields of telecommunications and information technology, continuously renovating the organization, and applying advanced, flexible, and non-stop management forms to improve the quality of services, production, and business to best meet the needs of customers in the capital in particular and the whole country in general. Therefore, the article analyzes the current situation and proposes solutions to improve the quality of human resources at VNPT Hanoi in the coming time