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ISSN 2063-5346
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INFLUENCE PATIENTS’ SATISFACTION WITH HOSPITAL IN SERVICES, KINGDOM OF SAUDI ARABIA 2022

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Fayza Ramadan Hawsawi, Abdul Khaleq Abdul Qadir Al Ansari, Khaled Saad Al-Otaibi, Mashael Abdul Karim Al-Mawlid, Shabana Mohammad Abdulsalem Abdulrashid, Saadah Hmed Alfahmi, Kifah Mohammed Algamdi, Hind Musa Bakur Hawsawi, Majed Saad Alhazmi, Rayan Adel Yslam Bawazer
» doi: 10.53555/ecb/2022.11.01.52

Abstract

Background Patient satisfaction (PS) is an essential element in evaluating and improving healthcare systems. Few studies have gathered evidence about patient satisfaction with hospitals in Services care (HC) services in the Gulf Cooperation Council (GCC) countries. Therefore, it is important to review the existing literature examining PS with PC services in the GCC countries. This scoping review was conducted for primary data studies published between 2000 to March 2022. Out of 4461 screened articles, 37 met the inclusion criteria .The global healthcare services industry has experienced tremendous expansion because of the growing world population and rising living standards. All healthcare organizations globally aim to deliver high-quality healthcare services and improve performance since consumers expect better healthcare to support their lifestyles. The overall quality of a given service is usually not seen in the outcome of the process; it can be identified and perceived throughout the production process. Patient’ satisfaction represents a key marker for the quality of health care delivery and this internationally accepted factor needs to be studied repeatedly for smooth functioning of the health care systems. A key policy being implemented as a part of the development plan in KSA of the Saudi Vision (2030) . Aim of the study: To assess the influence Patients’ Satisfaction with hospitals in Services, Kingdom of Saudi Arabia 2022. Method: cross-sectional study to assessment the relationship between health care system on the services providing in hospitals in Services and the satisfaction of Saudi patient .The study was conducted at hospitals in Services in the Saudi . Total of 200 eligible patients participated in this study. Results: show the Patient Satisfaction of primary health care according to their overall satisfaction about health care center show regarding Accessibility while a significant relation were (P-value =0.001) and X2 (28.860) the majority of participant in High were (47.0%) but the weak were (31.0%) Conclusion . The paper attempts to present assimilated available information on patient satisfaction in Saudi Arabia . Patient satisfaction is a measure of quality of care provided to the patients but the concept has suffered lack of formal attention to its meaning, however, patient perceptions and other psychological factors are potentially neglected determinants many of the problems identified in this review could be addressed by establishing an independent body in KSA.

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