Volume - 13 | Issue-1
Volume - 13 | Issue-1
Volume - 13 | Issue-1
Volume - 13 | Issue-1
Volume - 13 | Issue-1
Online food delivery applications (OFDAs) make life convenient and become widely used in the Malaysian market. This study is to investigate the effect of service convenience (SC) toward continued engagement intention (CEI) with mediator online trust (ONTR). With the purposive sampling method, 298 valid online food consumers have purchasing experiences with OFDAs in this research. With the data analysis in SPSS and SmartPLS4.0, it is found that SC has a significant and positive impact on CEI, and online trust has a partial mediation on the relationship between SC and CEI. This study provides a sight of service convenience toward continued engagement intention and steps of data analysis in high order construct (HOC) in SmartPLS4.0.