Key Performance Indicators (KPIs) are a mean, not an end. A core measure that gauges the organization’s past or current performance in particular areas, KPIs reflect how closely the organization’s underlying processes are aligned with best practices. The KPIs perspective can be clinical, financial, or patient-focused. KPIs may also be quantitative and qualitative or a hybrid of the two and expressed as a fixed value, percentage, ratio, average, or rate, depending on the measure. One of the challenges of defining indicators at the department level and then propagating them through the healthcare organization is the potential lack of congruence. The area of research chosen is the outpatient service department at the hospital. The study done is a descriptive study. The source of data is Primary data which is collected by a structured questionnaire and also a checklist for Turn Around time (TAT). The sampling technique used is stratified random sampling. The statistical tool used is Percentage analysis and Weighted average, Chi-Square and Standard Deviation. The Research Study attempts to find out the waiting time and level of patient satisfaction among outpatients at the hospital. It is suggested to provide adequate manpower, inter-departmental coordination and communication and to provide a regular training session for nurses. These concerns could be rectified by the