Volume - 13 | Issue-1
Volume - 13 | Issue-1
Volume - 13 | Issue-1
Volume - 13 | Issue-1
Volume - 13 | Issue-1
Customer experience (CX) and engagement (CE) are two very important factors. AI and robotics can improve CX and CE in many ways, such as by making personalized suggestions, speeding up customer service, looking closely at feedback and feelings, and encouraging customer loyalty and happiness. The article explores how AI and robots could improve customer experience (CX) and customer satisfaction (CE) in marketing by looking at their current uses, problems, and upcoming trends.