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ISSN 2063-5346
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Marketing Communication and Promotion in Health Services

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Dr Sonia Rathee,Prof. (Dr.) Satish Chander Sharma Dr Nishith Kumar Mishra,Dr Rakhi Singh
» doi: 10.48047/ecb/2023.12.si7.566

Abstract

Marketing communication and promotion play a crucial role in the healthcare industry as they enable healthcare organizations to communicate their services and offerings to the target audience effectively. This abstract highlights the importance of marketing communication and promotion in healthcare services and identifies key strategies that organizations can use to enhance their marketing efforts. Effective communication is essential for healthcare organizations to attract and retain patients. Marketing communication can take various forms, including advertising, public relations, and social media marketing, to create awareness of services and offerings. However, marketing communication efforts need to be ethical, accurate, and honest, especially when promoting health services. It is crucial to follow the ethical guidelines established by regulatory bodies, such as the American Medical Association. In addition to marketing communication, healthcare organizations can also use promotional strategies such as discounts, loyalty programs, and referral programs to encourage patients to use their services repeatedly. These promotions can increase patient engagement, improve patient loyalty, and strengthen the organization's reputation. In conclusion, marketing communication and promotion are essential components of healthcare services, and organizations must use these strategies effectively to succeed in the competitive healthcare industry. By implementing effective marketing and promotional strategies, healthcare organizations can enhance their brand image, attract more patients, and improve the quality of care they provide.

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