An important component of patient-centered care is the standard of healthcare services. Patients' perspectives and experiences are the basis for patient-centered metrics (PCM), which are one way to gauge the quality of care. This covers patient experience metrics, patient-reported outcomes, and surveys of patient satisfaction. These measurements give useful information about how well healthcare services work and serve as a foundation for quality improvement. Even though PCM have many advantages, they also have drawbacks and implementation difficulties. Examples include the patient's own expectations and biases, which may have an impact on patient satisfaction surveys due to factors beyond the healthcare providers' control. Additionally, gathering and examining PCM can be time- and resource-intensive. Additional quality metrics, such as clinical quality metrics, process quality metrics, outcome quality metrics, and safety quality metrics, provide additional information about the standard of care delivered by healthcare organizations. These metrics evaluate variables like mortality rates, readmission rates, complication rates, access to care, and cost of care. PCM have been criticized for their narrow scope and for missing important aspects of healthcare quality, according to critics. Nevertheless, responses to these criticisms indicate that PCM is still crucial for ensuring that healthcare services are in line with patients' needs and preferences. A comprehensive strategy incorporating PCM and other quality metrics is needed to evaluate the caliber of hospital care. This strategy can assist healthcare organizations in delivering high-quality, patient-centered care that satisfies patients' expectations and needs