According to the Press Information Bureau, around 2 million complaints are registered throughout India and almost one-fourth of the complaints are left unattended. Raising a complaint is a complicated and time-consuming task, as the user or person who raises the complaint must visit the respective office to do so. This was the system used to raise complaints until the evolution of smartphones. In the era of smartphones and improved communication, people are able to raise complaints in the respective department's complaints and grievances section. However, having separate platforms for each department is confusing and it is hard to remember those platforms’ web addresses. As a solution to this, a common platform has been developed in the form of an Android app, which can be accessed anytime once installed. This app is cost-effective for the departments to maintain. It acts as a portal to register a complaint and follow the status of the complaint. It also provides a module that helps to take a photograph of any problem that upload its image, text description and location of the complaint. With the common platform, extended functionality of posting complaints to higher officials when the complaint is left unattended or unsolved until a certain period of time is also available. Through this platform, unattended or unsolved complaints are known to the higher officials as well as the public, which could make the solving of the complaints faster by the officers.