Health has an important role in improving the quality of human resources and is the main component for measuring the human development index besides income and education. This study explicitly analyzes community satisfaction with public services at the Kendari City regional general hospital. The determination of research respondents was determined by purposive sampling with the accidental sampling technique or by waiting for respondents in the hospital service room. The results of the interviews were tabulated and analyzed using the Government Guidelines of the Republic of Indonesia Number 14 of 2017 concerning public services. The results of the study found that public services at the Kendari City general hospital were in the unfavorable category. From this study, it can be concluded that to improve human resources in the health sector, the government of Southeast Sulawesi and the city of Kendari must always evaluate the performance of public services in each unit of the general hospital to ensure patient satisfaction.