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ISSN 2063-5346
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ROLE OF HOSPITAL ADMINISTRATION IN PATIENT SATISFACTION BY THE NURSING, LABORATORY AND PHYSIOTHERAPY SERVICES: REVIEW ARTICLE

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Hadi Salem Muhammad Al-Dhiban, Mohommed Hamed Mohommed Althaiban, Saji Alrashdan, Ali Mohammed Misfer Alyami, Safar Dakhilallah Saad Almalki, Mohammed Abdul Wahab Alsharif, Naif Inad Alshammari, Mohamed Owaid Mahdy Soliman
» doi: 10.53555/ecb/2022.11.11.205

Abstract

In the past few decades patient satisfaction has gained prevalent acknowledgment as a measure of quality in many healthcaresectors. Patient satisfaction affects treatment and clinical outcomes, patient retention, and medical malpractice and abusing claims.Patient satisfaction surveys and studies had gained more attention in recent years as expressive and crucial sources of data for detecting gaps and developing effective strategies and plans for quality improvement in healthcare organizations. By time the importance of patient satisfaction increases on many aspects and levels especially for private healthcare businesses and managers should exert more efforts to gain satisfaction, as patients nowadays are aware of their rights, and patient satisfaction profoundly affect the business growing and success. The problem is that patient satisfactions is not measurable and varies greatly due to personal variations; so, efforts should be done to accurately and frequently measure patient satisfaction and always try to resolve any uprising complaints.

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