Electronic medical records (EMR) are important to implement because they reduce doctors' workload, costs and errors. With Electronic Medical Records, Doctors and health workers also benefit from easy access to patient information which ultimately helps improve patient safety and clinical decision-making such as diagnoses, allergic reactions, and drug duplication. Electronic Medical Record (EMR) benefits patients because of efficiency in the health care process. Therefore, the purpose of this study was to review the literature on the implementation of EMR on service quality and patient satisfaction. Based on a comparison of hospitals that have implemented EMR vs. Paper Medical Records (PMR), it was found that implementing EMR would improve service quality more optimally than PMR. EMR enables healthcare providers to access and update patient information in real-time, quickly and accurately, increasing patient comfort and helping reduce waiting times by increasing healthcare efficiency. The level of patient satisfaction with EMR is statistically significantly better than PMR because EMR can improve the quality of care received by patients, the doctor's attention to patients during consultations increases, patient satisfaction with explanations increases, and communication between patients is well established. Conclusion: The implementation of EMR in hospitals significantly improves the quality of services provided by healthcare organizations and patient satisfaction.