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ISSN 2063-5346
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THE IMPACT OF HEALTHCARE TECHNOLOGY ON PATIENT SATISFACTION AND ENGAGEMENT

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Ali Mohammed Alnujaidi, Hussain Matooq Alsaleh, Zahra Ali Alelaiwi, Zainab Ali Al Ghirash, Almuwallad Mashael Suleman S, Alessa, Hood Mohammed A, Emad Ahmed Abdulwahab Alabdullah, Hussain Ahmed Abdulwahab Alabdullah, Hani Abbdullah Al Ghariri, Hussain Ali Alammar, Ayman Ali Alhwaykem, Safa Ali Alkhawaja, Husien Abdulla Aldokhi, Zahraa Hussain Saleh Al Nasser, Ashwaq Ahmed Almuhaini
» doi: 10.53555/ecb/2022.11.12.406

Abstract

Healthcare technology has revolutionized the way patients interact with medical services, leading to significant implications for patient satisfaction and engagement. This review article explores the various ways in which healthcare technology influences these key aspects of patient experience. The integration of technology in healthcare settings has the potential to enhance communication between patients and healthcare providers, improve access to medical information, streamline administrative processes, and personalize treatment plans. However, the adoption of healthcare technology also presents challenges such as privacy concerns, digital divide, and resistance to change. Understanding the impact of healthcare technology on patient satisfaction and engagement is crucial for healthcare organizations aiming to deliver high-quality and patient-centered care. This review synthesizes current research findings and provides insights into the opportunities and challenges associated with the use of technology in healthcare settings.

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