This study aimed to assess the strategies of smart-government initiatives on enhancing public sector performance in UAE public sector organizations. The researchers collected data from 353 participants, including 191 learners and 162 instructors, using a quantitative research design. The findings suggest that successful adoption and impact of smart-government initiatives depend on various factors, such as trust, environmental factors, and public sector organization readiness. The findings also suggest further research into the integration of games in course components and the influence of moderating variables on smart-government initiatives. These findings have practical implications for public sector organizations in UAE and other countries, as they can use the study’s evaluation model to assess their smart-government initiatives and improve service delivery. The study recommends that different stakeholders’ opinions should be taken into account while building a robust platform for smart-government initiatives’ adoption and evaluation to improve service delivery. Moreover, public sector organizations must consider these multiple factor models while evaluating the adoption and impact of smart-government initiatives.