The objective of this research is Identify and analyze the best scientific evidence on ICTs, especially in higher education. The methodology was based on a systematic review design of scientific articles published in journals indexed in the Scopus databases, in the last three years. Once the inclusion criteria were applied, 25 articles remained from which the contents of the investigation were extracted. The results indicate that the important aspects in the quality of service in organizations should be the variables: perception, expectation and customer satisfaction. As a conclusion it is established. That organizations must handle ICTs, the use of digital tools as a means to acquire knowledge and improve the automation of business processes.